COVID-19 Statement

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.
__utma Cookie	A persistent cookie - remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.
__utmb Cookie & __utmc Cookie	These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.
__utmz Cookie	Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.
__utmv Cookie	Google __utmv Cookie lasts "forever". It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

At Physiolab, the health and safety of our customers and colleagues is our number one priority. We have been closely monitoring government guidelines relating to COVID-19 and are following strict procedure to ensure our processes adhere to the highest hygiene standards. We would like to provide our customers with details of the measures we have put in place:

We follow a strict decontamination process for handling goods, which includes utilising state-of-the-art disinfection methods.
We have integrated a top-level NHS-approved Ozone washing facility into our decontamination process, meaning all goods are cleaned to the highest standard.
All goods received into the business are quarantined for 4 days to allow any potential COVID-19-related contamination to decay. Goods will then go through full decontamination process as noted above.
We are minimizing staff working in our offices, encouraging remote working when possible.
Our staff are educated on basic hygiene protocol and understand the symptoms of COVID-19. In the case that any staff exhibit these symptoms, they will immediately isolate themselves.
Hand sanitiser stations are present throughout the office and at all entrances. We are also minimizing the use of shared contact surfaces.
We are in regular contact with our suppliers to monitor and evaluate the situation in their respective organisations.
Our courier service DPD Local are currently operating normally. They have notified us that they are currently providing a contact free delivery service omitting the need for the receiver to handle the smartphone to sign for the goods.

We would like to reassure our customers that we are currently operating our usual business hours and will advise of any changes to our schedules in due course. We understand that elective surgeries may be re-arranged or postponed during this time and our customer service team are on hand to help should this happen. We are more than happy to change the delivery date of your package and can offer flexibility with terms and conditions.

If you have any questions at all relating to the above, please contact our customer service team on 01908 263331 or email customerservices@physiolab.com. In the meantime, we hope you stay safe and well.

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